Refund policy
## RETURN AND REFUND POLICY
**All Sales Are Final**
Due to the collectible and market-sensitive nature of trading cards, all
sales at Liberty TCG are final. We do not accept returns or exchanges for
change of mind, buyer's remorse, or dissatisfaction with pulls from sealed
product.
This policy reflects standard practice across the trading card industry.
Once sealed product is opened, its contents cannot be verified, restocked,
or resold, and the value of individual cards fluctuates constantly based
on market conditions outside our control.
**Limited Exceptions**
We will provide a refund, replacement, or store credit — at our discretion —
only in the following circumstances:
- **Item not as described.** The single card or graded card you received
does not match the condition, set, or printing described in the listing.
- **Incorrect item sent.** You received a different product than what you
ordered.
- **Damaged in transit.** Your order arrived damaged due to shipping,
provided the damage is reported with photos before the item is used,
opened further, or discarded.
**To request a resolution under one of these exceptions:**
1. Contact us at support@libertytcgshop.com within 7 days of delivery.
2. Include your order number, a description of the issue, and clear photos
of the item(s) in question.
3. We will respond within 2 business days to confirm next steps.
**What is not covered:**
- Opened sealed product (packs, boxes, ETBs, bundles) of any kind
- Singles that have been sleeved, played, altered, or damaged after delivery
- Dissatisfaction with pull rates, card value, or market price changes
- Orders past the 7-day reporting window above
**Cancellations**
Orders may be cancelled only if they have not yet been processed for
shipment. Contact us immediately at support@libertytcgshop.com if you need to cancel — once an
order has shipped, our standard return policy above applies.
**Refund Method**
Approved refunds are issued to the original payment method within 5–7
business days of approval.